Refund Policy
At Arrow Trucking, we strive to provide the best moving services and ensure customer satisfaction. We understand that circumstances may arise where you may seek a refund for services rendered. Please read our Refund Policy carefully to understand the conditions and process for refund requests.
- Evaluation of Refund Requests
a. Refund Eligibility: Refunds are evaluated on a case-by-case basis. We carefully consider the nature of the request and the circumstances surrounding it. b. Study and Consideration: Each refund request is studied thoroughly, taking into account various factors. We aim to reach a fair and reasonable resolution for both parties involved.
- Making a Refund Request
a. Contact Us: If you believe you are eligible for a refund, please contact our customer service team at [email protected]. Provide details of your request, including the reason for the refund and any supporting documentation. b. Timely Submission: Refund requests should be submitted within 20 business days from the request of the service. We only process refunds for jobs that were not completed, if your move was executed, you wont be elegible for refund.
- Recommended Decision-Making
a. Informed Decision: We highly recommend customers to carefully consider their decision before hiring Arrow Trucking. We encourage you to thoroughly review our services, ask questions, and gather all necessary information to ensure a well-informed choice. b. Clear Communication: Our team is dedicated to providing transparent and accurate information to help you make the best decision for your moving needs.
- Non-Refundable Charges
a. Certain charges may be non-refundable, such as administrative fees, third-party service charges, or any expenses incurred for services rendered before the refund request. b. Prior Agreement: If any specific terms or conditions regarding non-refundable charges were communicated to you during the booking process, they will be considered and discussed during the evaluation of your refund request.
- Refund Processing
a. Notification: Once we have evaluated your refund request, we will notify you of our decision and the subsequent steps in the refund process. b. Timelines: Refunds, if approved, will be processed within 30 business days of the refund request approval. The time it takes for the refunded amount to reflect in your account may vary based on your financial institution.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates.
If you have any questions or need further clarification regarding our Refund Policy, please contact our customer service team at [email protected]
